Reauthorising Destinations

Sometimes an authorisation to a destination fails.

Wondaris checks the access to the destinations and tokens on a nightly basis, however this may not cover all cases. Third party systems change without notification and can sometimes user accounts within third party systems may have permissions remove.

If the Wondaris token checking mechanism discovers that it can no longer connect to a third party, then it will email the owner of the connection, put a notification in the platform notification drawer and put an error icon in the top right of the saved destination card.

To re-authorise, click the authorise link in the email or notification (this must be actioned by the owner of the destination).

If the icon is clicked by a user who is not the owner of the destination, a notification window will show who the owner is.

 Instructions

To reauthorise a connection - whether it has failed a token check or not

1. On the saved destination card, click the Cross (or Tick) in the top right hand corner
   
   

   Open

   

   Connection check failed
   Open

   

   Connection OK (token check is valid)

2. Click the reauthorise button on the confirmation modal.

   Open

   

   Destination connection is owned by the current user

   
   Note: if a destination connection is owned by someone else, the modal will state this as per below.

   Open

   

   Destination connection owned by someone else

    

3. Follow the authorisation process in the integrating platform (make sure your browser is not blocking popups)

4. Once you are presented with the saved destinations page again, the re-authorisation has completed.

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